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For Students, Alumni, and Parents

Educational Credit Management Corporation (ECMC) is an authorized agent for American Student Assistance® (ASA) to help you with managing your ASA®-guaranteed federal student loans.

For questions or concerns around your ASA-guaranteed student loans: information@asa.org.

For more information around how to prevent student loan default, call 800-298-9490 or email options@ecmc.org..

If your loans are in default, they will remain with the currently assigned servicer or collection agency through the transition period. Please contact your servicer or collection agency directly at the number listed below. If you are not sure to which servicer or collection agency your loans are currently assigned, please call 833-896-1626.

Delta Management Associates: 800-688-6337
Pioneer Credit Recovery: 844-688-2708
FH Cann & Associates: 877-750-9810
Allied Interstate: 800-790-0801

The Common Manual

The result of a partnership among the nation’s education loan guarantors, the Electronic Common Manual offers financial aid professionals a single authoritative source for guidance regarding Federal Family Education Loan Program (FFELP) policies and regulations. Below, you will find copies of the Electronic Common Manual along with other resources for laws, regulations, and policy.

Common Manual Approved Policies

Common Manual 2023

Common Forms

For in-person college and career planning services in the Greater Boston area, reach out to MassEdCO (Massachusetts Education & Career Opportunities, Inc.) to find services near you. 
American Student Assistance continues to support the operation of a College Information Center in Washington, D.C. If you live in the D.C. area and need advice on planning for higher education, please contact Reach4Success to make an appointment.

1020 19th Street NW, Suite 500

Washington, D.C. 20036

202-331-8080 ext. 101

admin@reach4success.org